Frequently asked questions about Payit?

For the Pay-as-use package, the transaction cost is 3% per transaction, with a minimum of € 0.49. If you choose a package with a fixed amount per month, you will pay € 0.29 + 0.3% excl VAT per transaction. With each registration, this amount is automatically deducted from the total amount to be received.

If you make the payment via Bancontact or the Payconiq by Bancontact app, the maximum amounts of these payment partners apply. For Payconiq, for example, it is € 2,500 per bank card per day.

You receive the money immediately. However, it is possible that the transaction will only appear in your overview on the next working day, as this depends on the bank. The account number is linked to your account with our payment partner.

To change the account number, you must log in to https://connect.stripe.com. There you can change the account number, which will automatically be adjusted in Payit.

For the payouts, there are 3 possibilities:

1) Manual payout: this means that you can decide for yourself when the money will be transferred to your account. The funds are deposited into an official third-party account. Through the Payit platform, you can then initiate a payout with a specific description. This money will then be transferred to your account in the coming days (depending on the weekend).
2) Monthly payout: the money is automatically transferred to your account once a month.
3) Daily payout: the money is transferred to your account every day.

By default, all accounts at Payit are set up for monthly payouts. If you want to change this, you can easily do so through your settings after registration.

Via the Payit dashboard you can easily process a refund. Go to the subscription detail of the relevant subscription and click 'Refund'. The full amount will be refunded to the participant's bank account. The participant will automatically receive a confirmation email. Please note: a processing fee of € 0,99 is charged to the organization, and transaction fees are not refunded. The refund will be processed within a few business days.