General terms and conditions

These general terms and conditions originate from COMM.V VEEPIE, with registered office at 8870 Izegem, Sergeant Segersstraat 16 and registered in the legal entities register of Ghent, Kortrijk department under number 0645.789.871 (hereinafter referred to as “VEEPIE”, “PAYIT”, “We” or the “PROVIDER”).

Only the following conditions apply to all our agreements.

We completely reject all other conditions stated in letters and other documents issued by users/customers. Deviating conditions are only valid after written and express acceptance on our part.

1. Access to PAYIT.

Customers who want to use the services of PAYIT must create a profile on the website www.payit. be where they must register their data and their activity.

By registering on the PAYIT website, the general terms and conditions are expressly accepted in their entirety.

2. Scope and language

The language of these general terms and conditions of the further contractual relations between the user and PAYIT is Dutch.

The nullity of a provision of these general terms and conditions does not affect the other provisions.

3. PAYIT Services

PAYIT, after the user has created a profile and activity (the “Customer”), merely acts as an intermediary platform that makes it possible to receive payments for the created activity electronically without the user (customer) must provide a payment platform.

After creating an activity, the customer will be able to provide a link to the target group / people (the “End User”) for whom he wishes payment to be made.

The payment from the End User is received by PAYIT and after deduction of the compensation for PAYIT's services (cf. infra), the amounts are transferred to a bank account number to be communicated by the Customer.

4. Execution of the services.


Prices may be subject to change due to unforeseen changes in the work. If the scope of the assignment is changed by the customer during the course of the assignment, a new quotation will be drawn up for approval.


PAYIT depends on the following for the transfer of the amounts received - paid by the End User:

  • Time of payment by the End User (e.g. payments that are not made on bank working days can only be processed by the bank on the next bank working day);
  • Identity of the banks between which the transfers must take place;

PAYIT will always try to process the transfer within the shortest period, but a period of at least 7 days is used as a reasonable period between the moment of payment by the End User into PAYIT's bank account and receipt of the funds into the account of the Customer of PAYIT. Even if this period were longer, PAYIT cannot be held liable for the delay incurred.

PAYIT will perform its services to the best of its knowledge and ability. If and to the extent that proper execution of the agreement requires this, PAYIT has the right to have certain work performed by third parties.

PAYIT will take all necessary precautionary measures.

4.3. RATES

4.3.1. Transaction rate

For PAYIT's services, a fee of 3% (being 3 percent) is charged per transaction that takes place through the use of the platform offered by PAYIT, with a minimum of € 0.49.

This fee is automatically deducted from the payment that PAYIT receives from the End User. The net amount (in particular the payment received - 3% per transaction) is then transferred by PAYIT to the Customer, to the account number communicated by the Customer.

4.3.2. Activities

All activities that the Customer registers are offered free of charge.

4.3.3. Changes

PAYIT will have the right to adjust the rates, both the fee per transaction and the fee per activity, at any time.


To be valid, communications from the Customer regarding the performance of the services must be provided to us in writing, by letter, by fax or by email.

5. Complaints.

All other complaints must be duly substantiated and addressed directly to our company by registered mail, no later than eight days after performance of the services, under penalty of inadmissibility. After this period of eight days, delivery, execution and invoice accepted. Submitting a complaint for whatever reason may not allow the co-contracting party to postpone payment after the normal due date. Partial use of the delivered goods also results in acceptance of the whole.

6. Force majeure

PAYIT is legally released and not obliged to fulfill any obligation towards the customer in the event of force majeure.

Force majeure is defined as the situation that the execution of the agreement by PAYIT is prevented in whole or in part, temporarily or otherwise, by circumstances beyond the control of PAYIT, even if this circumstance was already foreseeable at the time the agreement was concluded. Without aiming for exhaustiveness, cases of force majeure are in any case considered: destruction of goods as a result of accidents, strikes or lock-outs, fire, floods, exceptionally high absenteeism due to illness, communication or transport disruptions and business disruptions. PAYIT is not obliged to compensate for the unaccountable and unforeseeable nature of the circumstance constituting force majeure. In addition, PAYIT is not liable for the non-execution or defective execution of its obligations if this non-execution or defective execution is related to changed economic or other circumstances that PAYIT experienced at the time of the has not foreseen the conclusion of the agreement and as a result of which the execution of the agreement, as agreed between the parties, is seriously aggravated or made impossible.

In the event of force majeure, PAYIT's obligations will be suspended.

7. Liability

The Customer ensures that all information required for the execution of the agreement is provided in a timely manner. The Customer is also solely responsible for the correctness of this information provided (including identity of the customer, bank account number to which the transfer may be made, information activity, message communicated to End Users, etc.) and the timeliness in which this information is provided. In the event of failure to comply with this commitment, PAYIT will have the right to suspend the execution of the agreement. Any additional costs/performances will be at the expense of the Customer.

PAYIT does not exercise any control over the operation, the use of PAYIT's services, the security of the payment solution, the activities created by the customer/user or the data of that same customer/user. PAYIT will therefore never have any liability for the Customer, the End User or any possible damage that the Customer or the activity of that Customer has caused or may cause.

There is no (contractual) relationship between PAYIT and the End User, as PAYIT merely acts as an intermediary between the Customer and the End User. Insofar as there are any claims on the part of the End User or the Customer, they will in any case mutually agree on this. must arrange, without being able to assert any claim against PAYIT.

End users who, for any reason, request a refund of any amount will have to contact the customer directly and under no circumstances can request a refund from PAYIT.

8. Payment

PAYIT's Services are charged directly by deducting the agreed fee (art. 4.3.1 of these general terms and conditions) from the payments that PAYIT receives from the End User.

9. Privacy

PAYIT will, in the context of the contractual relationship with the customer, register personal data regarding the customer, in particular: e-mail address, address, telephone number and, where applicable, the VAT number. The customer hereby gives his/her unambiguous consent to this personal data process.

PAYIT will process these personal data in accordance with the GDPR regulations for the following purposes: customer administration, processing and follow-up of orders made and processed and direct marketing of PAYIT

Every customer has the right to inspect and correct the data relating to him or her that is processed in the PAYIT files. The customer will request this by a dated and signed letter.

PAYIT does not process data from end users. The data shared by end users only concerns the customer.

10. Splitsbaarheid

The nullity of one clause of these conditions does not affect the validity of the other clauses. If a clause is declared null and void, the parties undertake to replace it with a clause that most closely reflects the intentions of the parties and that is in accordance with the law.

11. Applicable law and jurisdiction

Belgian law always applies.

For all disputes, the Courts of Kortrijk have exclusive jurisdiction.